Lincoln Military Housing Named “Best In the Industry” Based on Annual Resident Survey
July 06, 2018
All Housing Rated As Either “Outstanding” or “Very Good”
After residents in Lincoln Military Housing (LMH) rated their experience as either “outstanding” or “very good” (the top two ratings available) in an annual survey, LMH received top honors as “Best in The Industry” by an independent research company. More than half of all residents participated in the survey, a record response since LMH began operations in 2001. The survey, which is one metric that the government partners utilize in providing oversight for all public-private ventures (PPVs), is based on customer satisfaction survey data from thousands of properties across the country.
“Our mission is to provide the best service and good quality housing to all our service members and their families, so it is particularly rewarding to hear that they believe our team is meeting those high standards,” said Philip Rizzo, Vice President of Operations for Lincoln Military Housing. “And while we appreciate these high ratings, we will continue to look for every way we can make our service and homes even better.”
Since 1998, the A-List Awards For Customer Service Excellence have been awarded in recognition of achieving a “Best In The Industry” rating for providing the highest level and quality of service. Recipients have received feedback from residents that put their community in the top service category of “Outstanding” as defined by CEL.
At Lincoln, there were 70 recipients of the A-List Award, including housing communities on installations serving Marine Corps families at MCLB Albany, MCB Camp Pendleton, MCAGCC Twentynine Palms, MCAS Yuma and MCB Quantico. For those communities serving primarily Navy families, LMH earned awards at the following installations: NWS Seal Beach, NB Ventura County, NAS Lemoore, NB San Diego.
In addition, LMH had 21 communities who received a Platinum rating, these are A-List award winners whose Overall Satisfaction Index exceeded the very high mark of 92.7 for the year. The recipients of the Platinum A List Award serving primarily Marine Corps families were communities located in MWTC Coleville/Bridgeport, MOBCOM Kansas City, MCAGCC Twentynine Palms, MCB Camp Pendleton and MCAS Yuma. The winners serving primarily Navy families included: El Centro NAF, NB San Diego, NAS Fallon, NAWS China Lake.